RIDER PRIVACY POLICY
Effective Date: 27/06/2025
At Hoyasala Cloud Kitchen, we are committed to protecting the privacy and security of our delivery partners. This policy outlines how we collect, use, and safeguard riders' personal information.
1. Information We Collect
We collect the following types of information:
- Personal Details: Name, contact number, email ID, and address.
- Vehicle & License Information: Registration number, driving license details, and insurance documents.
- Payment Information: Bank account details or digital wallet information for payouts.
- Location Data: Real-time GPS location to optimize delivery routes and track order fulfilment.
- Device Information: Mobile device details, operating system, and app usage patterns.
2. How We Use Rider Information
- Delivery Coordination: Assigning delivery tasks and ensuring efficient route planning.
- Payments & Incentives: Processing earnings, bonuses, and financial transactions.
- Safety & Compliance: Verifying rider credentials and ensuring compliance with legal requirements.
- Service Improvements: Enhancing rider experience through feedback, analytics, and technical support.
3. Data Sharing & Disclosure
We value rider privacy and only share data under the following conditions:
- With customers, to provide delivery updates.
- With payment providers, to process rider earnings securely.
- With legal authorities, when required by law or for fraud prevention.
4. Data Security Measures
- Encrypted storage and secure access controls to protect rider data.
- Restricted access to personal information within authorized personnel only.
- Regular audits to ensure compliance with privacy standards.
5. Riders’ Rights & Choices
- Access & Update: Riders may request access to their data and update incorrect details.
- Data Deletion: Riders can request deletion of non-essential personal information.
- Opt-Out Options: Riders can manage notification preferences in our system.
6. Contact Us
For privacy-related inquiries, reach out to: