TERMS & CONDITIONS
Effective Date: 27/06/2025
Welcome to Hoyasala Cloud Kitchen! By using our services, including placing orders, browsing our website, or engaging with our business, you agree to the following terms and conditions. Please read them carefully.
1. General Terms
These terms govern your use of Hoyasala Cloud Kitchen’s food delivery services.
We reserve the right to modify these terms at any time, with updates posted on our website or app.
2. Ordering & Payment
Orders are processed once payment is confirmed through UPI, Wallet Payments, or Cards.
Prices listed are final and include applicable taxes unless stated otherwise.
We reserve the right to decline or cancel any order due to unavailability or unforeseen circumstances.
3. Cancellation & Refunds
Orders can only be cancelled within 10 minutes after placement.
Refunds are issued as per our Cancellation and Refund Policy. Please visit our website www.Hoyasala.com.
4. Delivery Policy
We deliver within BibiNagar & Surround Specific Limit areas subject to availability and time constraints.
Estimated delivery times may vary due to traffic, weather, or operational delays.
Failed delivery attempts due to incorrect addresses or customer unavailability may result in order forfeiture.
5. User Responsibilities
Users must provide accurate contact and delivery details.
Misuse of our services, including fraudulent orders or policy violations, may lead to account suspension.
6. Privacy & Data Usage
Personal data is processed in accordance with our Privacy Policy. Please visit our website www.Hoyasala.com.
Data collected is used to improve service efficiency and customer experience.
7. Limitation of Liability
Hoyasala Cloud Kitchen is not liable for indirect, incidental, or consequential damages arising from service use.
We are not responsible for third-party failures, such as payment providers or delivery partners.
8. Dispute Resolution
Any disputes arising from service use will be resolved through arbitration or legal jurisdiction.
9. Contact Information
For questions regarding these terms, contact us at: