USER PRIVACY POLICY
Effective Date: 27/06/2025
At Hoyasala Cloud Kitchen, we value your privacy and are committed to safeguarding your personal information. This policy explains how we collect, use, and protect user data when you engage with our food delivery services.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, phone number, email address, and delivery address.
- Order Information: Items purchased, transaction history, and payment details.
- Payment Data: Secure payment information processed via third-party providers.
- Location Data: GPS data for delivery tracking (if enabled).
- User Preferences: Feedback, dietary preferences, and communication choices.
2. How We Use Your Information
- Process Orders: Ensure efficient order fulfillment and delivery.
- Improve Services: Enhance user experience through personalized recommendations.
- Customer Support: Respond to inquiries, refunds, or service requests.
- Marketing & Promotions: Notify users about offers and relevant updates (with opt-out options).
- Legal & Security Compliance: Prevent fraud and ensure regulatory adherence.
3. Data Sharing & Disclosure
We do not sell user data. Information is shared only when necessary:
- With delivery partners, to complete food deliveries.
- With payment providers, for secure transaction processing.
- With legal authorities, when required by law or for fraud prevention.
4. Data Security Measures
- Encryption & Protection: Secure storage of sensitive data.
- Restricted Access: Only authorized personnel can access personal information.
- Periodic Audits: Regular security checks to enhance data protection.
5. User Rights & Choices
- Access & Updates: Users may request access to their stored information.
- Data Deletion: Users can request removal of non-essential personal data.
- Opt-Out Options: Users may manage notification preferences in their account settings.
6. Contact Us
For privacy-related inquiries, reach out to: